FAQs

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FAQs

Please see a selection of our most Frequently Asked Questions below, if you have any further questions please don’t hesitate to contact a member of the team.

We’re based on the sunny south coast of the UK and offer FREE delivery within a 15 mile radius of SO30 4SX.

For all orders outside of this radius a small delivery surcharge will be applied dependent on the number of products hired. We also work with a number of sub-contractors across the UK allowing Light It Up Events to provide our comprehensive product and customer service outside of the south coast.

Our delivery team will provide full setup and installation at your chosen venue. We’ll work closely with the client and venue to ensure products are placed in the desired location within the venue for maximum impact.

We typically deliver on the morning of your event and collect on the evening once the event is finished or early the following morning of the event. We’re very flexible with delivery and collection timescales and are happy to work closely with the client and venue if you have specific delivery requirements.

In order to secure our product(s) for your required date we require a non-refundable deposit at time of order. Typical deposit cost is between £50 – £100 dependent on the number of products hired, the remaining balance will then be required 3 weeks before your event date. Failure to settle the remaining balance 3 weeks before your event your order will be cancelled with the deposit non refundable.

Please note: Your chosen date will not be secured until we’ve received the deposit in full and you’ve received a confirmation email from our team that your deposit has been received successfully.

Once your deposit has been successfully received the remaining balance will then be required 3 weeks before your event date. Failure to settle the remaining balance 3 weeks before your event your order will be cancelled with the deposit non refundable.

Please note: Your chosen date will not be secured until we’ve received the deposit in full and you’ve received a confirmation email from our team that your deposit has been received successfully.

The items will be hired for one full day. If you require an item for longer then please get in contact with us.

Yes, all our products are covered by £2.5m public liability insurance. Most venues require this insurance and we’re happy to liaise with your venue to answer their questions as well as provid ethem with a copy of our public liability certificate.

Yes, all of our products are PAT tested as a requirement by our insurers. A copy of this certificate can be shared with the client and venue where required.

Our light up letters are made from high quality 9mm MDF, an amazing antique white satin finish lightened up with fairground LED sharp white glow effect bulbs. All our letters are hand crafted in the UK to the highest standard to provide maximum impact for your party or event.

Our letters and lights colour can be customised to your requirements, please contact a member of our team to discuss further.

 

We will work with the customer and will address each damaged items case by case.